Shipping Information: Lost parcels

All ShowStackers™ the Ultimate Show Dog Stacker orders, both local and international, may require signature upon delivery.
We provide a “best effort” service with regards to international shipping. As we are based in Australia we have no control over the actions of delivery institutions from other countries. We provide automatic cover of $100AUD if an item is lost in transit, though we may refund the full cost of the Showstacker (less postal charges) at our discretion.
Please understand that postal charges will never be refunded as these costs are incurred by us directly on the purchasers behalf.

It is expected that our customers will check their parcel location using the link to Australia Post provided, and monitor their mail box in the event they are absent at the time of delivery and “pick up” card is issued by the postal officer. If you wish, we can arrange further postal insurance at an extra fee to be determined at time of postage.

By ordering a Showstacker you are agreeing to these terms of trade.